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From the Equal Opportunity Commission of the Government of South Australia, this is a short and concise guideline to what should be included in a complaints policy.
"Here are some tips for developing a customer complaint policy.
Make it easy for all customers to complain.
Decide which...
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A companion to The Principles for good governance & ethical practice : a guide for charities and foundations
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"This sample policy document defines the types of conflict that can arise. It outlines a process to declare conflicts before they arise and also offers a process to resolve them after they have arisen if needed. It can be customized to create your own Board Conflict of...
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Many board or members’ meetings often unnecessarily floundered because meeting basics have been overlooked. The first session in this series will address the fundamental legal issues that you need to know in order to have an effective board or members’ meeting, including:
Where to find the...
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Sample Executive Director or Operational policy to be adapted for use in charitable and nonprofit organizations.
Applicable to board governance standards and HR standards.
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Explores types of policies and the development process.
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Many board or members’ meetings often unnecessarily floundered because meeting basics have been overlooked. The first session in this series will address the fundamental legal issues that you need to know in order to have an effective board or members’ meeting, including:
Where to find the...
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Excerpt from The Government of Canada website:
"Policy statement
Directors / trustees and like officials are persons who govern a registered charity. These persons hold positions that are usually identified in an organization's governing document (for example, president, treasurer and...
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