Developing your policies and procedures manual : the basics

Contents

1. Introduction
2. Determining your learning needs
3. Identifying the strengths and areas for improvement in your agency's policies and procedures
4. Where do you begin?
5. Establishing your table of contents
6. Identifying your priority policies
7. Determining your numbering system
8. Establishing a format for your policies and procedures pages
9. Determining the writing style for your manual
10. Developing your plan of action
11. Making your manual user friendly
12. Implementing your policies and procedures